I received a phone call from someone asking me to help out at an event:
‘Yes, I'd be happy to help. Do you have a post code for the venue so I can look up a map?'
‘Yes Matt, I'll just get it.'
‘OK, I'll find a pen’
At this point, I find a pen on a nearby desk; I'm away from the phone for about five seconds. I sit and wait for the person to find the post code. Three minutes later I hear…
‘Have you been on the phone for all this time?'
‘So have I… I thought you were getting a pen’
‘And I thought you were getting the post code!'